Gillett Associates - Our Expertise


	Our Expertise Now in our third decade, Gillett Associates continues to advance the management science of energizing and leading organizations with a number of powerful programs and methods, including: Corporate Renewal Corporate Direction Strategic Corporate Governance Human Energy Capital Energized Enterprise Living Values Collaborative Management Click on each item above for more information.		"You are pioneering a new area of crucial importance in managing knowledge based companies." George Starcher, former McKinsey & Co General Partner, co-founder and general secretary of the European Baha'i Business Forum

	Corporate Renewal For years, most corporations improved their results by improving the pieces of their company, from product development to sales and marketing, from finance to human resources. With global competition at a torrid pace and many organizations’ vital signs in distress, today's corporation needs more than a shot of adrenalin for its parts. Our Corporate Renewal process, patterned after the process used in several dramatic turnarounds, includes six key dimensions and an integral leadership that integrates those dimensions. Gillett Associates provides expertise and consulting assistance on a proven corporate revitalization model, combining six key dimensions that you can use to take your company to a higher level. Our consulting contributions include: Assessment of each of the six key dimensions Development of a plan for introducing and/or strengthening these dimensions Discussion with key leaders to shape an implementation plan Facilitation of management sessions Mentoring to key executives Return to Top		Anatomy of a Major Corporate Turnaround In 1995, this telecommunications company was losing a million dollars a day with its employee morale one of the lowest of 500 North American companies tracked. Within three years, management, using this corporate revitalization model, had increased its value six fold and put its employee morale in the top 10% of North American company. Read about the company and its CEO in the article “Bringing a Company Back to Life.”

	Corporate Direction Often profit problems stem not from inadequate margins or high costs, but rather from something even more fundamental, namely an outdated corporate direction. Companies without a clear sense of direction flounder, waste energy and generate low or negative profits. Companies with the wrong direction labor uphill, expending huge amounts of human energy and financial resources only to be disappointed. We help clients revisit their corporate direction and reaffirm it or develop a new direction. We take clients through a process to create and communicate: Vision & Mission Business Strategy This process involves the client management team in a way that encourages out-of-the-box thinking regarding strategic trends and opportunities, and in developing or refining the company’s strategy for creating competitive advantage and related implementation plans. Return to Top		Corporate Strategic Plan Development "For the first time, we specifically addressed the critical questions in our business. Other consultants come in with a process they force the client to go through. You, however, worked with us to facilitate the process of developing our own plan – the company's first Strategic Plan." Jim Broadhead, formerly President, St. Joe Minerals Co (now part of Flour) Division Strategy Development “What impressed me was your ability to bring out from the managers of our division what they see as being critical to success. There wasn’t any doubt that we needed to be doing something different, but there was no methodology to bring it together. As a result of your involvement, this group has come a long way, and are now very focused and heading down the right path.” Jerry Thomas, Group General Manager, Container Division, Union Camp (now part of International Paper

	Strategic Corporate Governance Corporations have benefited from developing highly sophisticated processes for managing the parts of the business – from financial to material flow, from customer acquisition to process improvement. The next frontier of superior profit generation is the development and use of a new, more powerful governance model that facilitates the leadership of the overall company. Our Strategic Corporate Governance model, tested in US and Canadian companies in several industries, integrates all the key dimensions of the company and speeds decision making and implementation. We help clients Customize this Strategic Corporate Governance Model for their own company Brief executive team members on how the model works Provide guidance to those staff members who will support the model Provide mentoring to the CEO or senior executive on how he/she can make the best use of the model to address urgent corporate issues and achieve important business goals We also periodically conduct working conferences for our clients to learn from other clients methods for getting the most from the model. Return to Top		Orchestrating a Turnaround “Many people involved in turning around the Company believe that the primary key was the strategic corporate governance model that we used.” Bill Catucci, former CEO, AT&T Canada, and leader of its turnaround

	Human Energy Capital Many companies have made great strides in recognizing and managing their technology and Intellectual Capital. What sets leading companies apart from the pack is how they recognize and tap the full range of Human Energy Capital to build sustainable competitive advantage. Our assistance on Human Energy Capital includes: Identification of untapped sources of Human Energy Capital in your organization Development of a strategy to draw forth this untapped human energy Seminars for knowledge worker firms to develop skills in attracting, tapping and leading Human Energy Capital Return to Top		Transforming Negative Energies “You turned a situation of confrontation into one of cooperation.” Al Steiner, Group VP, Uniroyal

	The Energized Enterprise Many companies focus entirely on the action aspect of corporate effectiveness. Equally important, however, are the underlying energies of highly effective organizations. Even when companies do focus on the underlying energies of success, they tend to utilize only one or two of the five key energies—typically the energies of head and hands. The other three energies often go unused, or worse, are actively discouraged—to the detriment of the company and its employees. We help companies and their leaders recognize and draw forth all five energies and use those energies to create uncommon performance. Our assistance includes: Seminar on “Building and Leading an Energized Organization" (see description) Mentoring leaders and teams on the energy dimension of their company, their leadership and their organization Return to Top		Energizing a Project Team “Your enthusiasm is so important, because when people feel that things won’t go well, they need that sense of practical enthusiasm that you use to ‘lead’ people to what is possible.” Mary Eckert, project manager, business planning process redesign team, Union Camp (now part of International Paper)

	Living Values Values are often viewed as the soft side of the equation—something we have to do because it’s expected, but not really relevant to the business. And when companies select impressive values but don’t live them, people become skeptics. Values, however, can become a powerful source of sustainable competitive advantage, as leaders recognize the lasting impact of integrity, true respect and caring on the firm’s relationships and reputation. We help companies hardwire values into their company—in decision-making processes, sales strategies, customer services practices, employee development and evaluation processes, and measurement and reward systems. Return to Top		Developing Values in Leaders “Thank you for adding to my personal development. You were as much about the means vs. the end results. As one acquires wisdom (technical knowledge + experience) do they realize what is true leadership in business? I model much of my consulting capabilities around your approach to creating a 'learning organization' for clients." Brian Yanni, Jefferson Wells International

	Collaborative Management Managers who learn to develop a collaborative atmosphere within their department, their project team, or business—with collaboration even beyond their own organization—achieve uncommon success. We help managers develop collaboration, while not relinquishing their responsibility to set the agenda, the overall direction and goals and make the tough decisions. Our assistance includes a combination of: Leadership Mentoring Facilitative leadership of team meetings and working conferences Seminars on collaborative management Return to Top		Managers collaborating in a cross-functional, business process redesign team “You helped managers focus on their key issues as a team versus in terms of their parochial interests. You helped them understand the views of others. You drew out of them commitment to a common vision.” Ed Brenner, Director Information Technology, Union Camp (now part of International Paper)

Gillett Associates (800) 781-3147 info@darwingillett.com Copyright © 2001 - 2007 Darwin Gillett. All Rights Reserved.